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Product FAQ
Good to know before you buy
Quick answers about condition, delivery, warranty and returns. Pull a card to read it.
Condition Is this product new or refurbished?
The condition is shown in the product title and options. Refurbished items are graded Pristine, Excellent, Good or Acceptable based on how they look. Every item, new or refurbished, is fully working and covered by our 12-month warranty.
Shipping When will this item ship?
In-stock items are dispatched within 1–2 business days. Standard shipping is free anywhere in Australia and usually takes 3–7 business days, or choose Express at checkout for 2–3 business days.
In the box What's included in the box?
The full list of what's included is in the product description. If anything isn't clear, contact us before you order and we'll confirm it for you.
Compatibility Will it work with my network and devices?
Key details like network bands, plug type and region are listed in the product description. Not sure it suits your carrier or setup? Send us a message and we'll check before you buy.
Warranty Does it come with a warranty?
Yes. It's covered by our 12-month warranty, whether it's new or refurbished, in addition to your rights under the Australian Consumer Law. If it arrives faulty, let us know within 48 hours of delivery.
Returns Can I return it if I change my mind?
Yes, within 14 days of delivery, as long as it's unused and in its original packaging. Return shipping is at your cost and a 20% restocking fee applies. Items marked as non-returnable can't be returned.